Privacy Policy

Who we are

Abu Dhabi Seat Tickets is a ticketing and event services provider operating from Suite 4B, Al Beed Terrace (Building 11), RBW7-C18 Street, Abu Dhabi, Abu Dhabi, 00000, United Arab Emirates. If you have questions about this policy or wish to exercise your rights, please contact us at info@abudhabiseatickets.sbs or our postal address above.

Information we collect

We collect information you provide directly and information we collect automatically when you interact with our platform.

• Account and contact information: name, email address, postal address, phone number when you create an account, purchase tickets, or contact customer support.
• Transaction data: order details, ticket selections, payment confirmations, billing address, and related communications. Payment card details are processed by third-party payment processors and are not stored by us except as permitted by applicable law.
• Event and attendance data: seating preferences, attendance history, and any notes or preferences you provide related to events.
• Device and usage data: IP address, browser type, operating system, referring URLs, pages visited, and analytics data collected via cookies and similar technologies.
• Marketing preferences: your choices about receiving marketing emails and communications.

How we use information

We use personal information for purposes including:

• Processing and fulfilling ticket purchases and related transactions.
• Communicating with you about orders, updates, and support requests.
• Personalizing your experience and improving our services and event recommendations.
• Detecting, preventing and responding to fraud, abuse, security incidents and technical issues.
• Sending marketing communications where you have consented, and honoring your unsubscribe preferences.
• Complying with legal obligations and enforcing our Terms of Service.

Cookies and similar technologies

We and our service providers use cookies, web beacons, and similar technologies to collect information about your activity on the platform. These technologies enable essential site functions, analytics, performance monitoring and personalized content.

You can manage cookie preferences through your browser settings and many devices provide options to limit tracking. Disabling certain cookies may affect your ability to use features of our service.

Third-party services and sharing

We work with trusted third parties to operate our service. These may include payment processors, ticket delivery providers, analytics and marketing platforms, customer support providers, and event promoters. We share the minimum necessary information with such partners under contractual obligations to protect your data.

We may also disclose information if required by law, to respond to legal process, to protect the rights and safety of our company, users, or the public, or to investigate fraud or security issues.

International transfers

Information collected by Abu Dhabi Seat Tickets may be processed and stored on servers located in various jurisdictions. Where transfers of personal data occur, we take steps to ensure appropriate safeguards are in place in accordance with applicable law.

Data retention and security

We retain personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. We implement administrative, technical, and physical safeguards designed to protect your information. No system is completely secure, and we cannot guarantee absolute security.

Your rights and choices

Where applicable law grants you rights, you may have the right to access, correct, update, port, restrict processing of, object to processing of, or request deletion of your personal data. You may opt out of marketing communications at any time by following the unsubscribe instructions in the messages or by contacting us at info@abudhabiseatickets.sbs.

We will respond to valid requests in accordance with applicable law. We may need to verify your identity before fulfilling requests to protect your privacy and security.

Children

Our online platform is not intended for children. We do not knowingly collect personal data from children under the age of 16. If you believe we have collected information from a child in a way that violates applicable law, please contact us and we will take steps to delete such information as required by law.

Changes to this policy

We may update this Privacy Policy from time to time. When changes are significant, we will provide a prominent notice. Continued use of the service after changes constitute acceptance of the revised policy.

Contact us

For privacy questions or to exercise your rights, please contact: